How do I place an order on isabibuy?

To place an order, kindly follow the steps below

  • Click on ‘Buy Now’ to add the item to your cart. Please note: You can click on more items to add to cart before checking out.
  • Click on ‘Cart’ at the top right corner
  • Create an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

 

As soon as you place your order, it will be confirmed immediately and a notification will be sent to you via E-mail, and if there is need for more details we will give you a call. It is mandatory your order is confirmed before shipping, if in doubt of your confirmation kindly contact us for immediate action.

How do I get confirmation of my order?

Once your order is confirmed, you will receive a notification from us.

What do I do if I didn’t get any confirmation, after I have successfully placed an order?

Contact our Customer Service Unit on +2348185235195 OR alternatively contact us here, and we will get it sorted out.

Can I get my orders delivered on time?

Your orders are delivered on or before the set-date as indicated. For more enquiries on delivery timelines, contact us here.

How can I track my order?

Updates about the status of your order will be sent to you via emails or SMS once it has left our warehouse on its way to you. For more information: Click here.

How do I cancel my order?

You can cancel your order by contacting our Customer Service here. If your order has already been shipped, we will proceed to stop its delivery.

If my order is being delayed, What should I do?

You can contact our Customer Support Team on +2348185235195 or contact us here.

If I haven't received the invoice for my order yet, what should I do?

You will get your invoice when your order is being delivered, otherwise Contact our Customer Support Service on +2348185235195 or contact us here and we will send it to you.

How can I sign-up as a customer on Isabibuy?

  • Start by clicking “Your Account” at the top right corner of your screen and then proceed to sign up.
  • Then you will be asked to provide some basic information.
  • After the provision of the required information, click “submit” to finish the sign-up process.
  • You will receive a welcome email upon completion of your sign-up.

If I cannot remember the password to my account, how do I access it?

  • Click on “Your Account” at the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the “Forgot your Password” button to get a reset message in the email you used in creating your account with instructions on how to set a new password.

If I want to add a new delivery address to my account, how do I go about it?

If I want to add a new delivery address to my account, how do I go about it?

Take the following steps, if you would like to add an additional delivery address to your account:

  • Click “Your Account” at the top right corner of your screen (once you are logged in you would see your name there).
  • Now click “Address Book” at the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click save this Address.

 

Can I add multiple email addresses to login to my account?

No. However, you are free to change your current email address with a new one anytime from “Your Account”.

Why do I need to provide my email address to sign up?

Your email act as your username, which enables you login to access your account.

How can I change the password of my account?

To change the password of your account, kindly follow the steps below:

  • Click “Your Account” at the top right corner of your screen (once you are logged in you would see your name there).
  • In the contact details box, click “change Password”
  • Enter the required information and click “Submit”

How do I pay whenever I make an order?

You can pay either with your debit/credit card, or simply make your payment at the point of delivery.

How do I pay with my Debit / Credit Card?

At your checkout point choose PayPal as your preferred payment option and follow the steps after confirming your purchase. Contact us if you encounter any difficulty in the process. However be assured that Isabibuy provides the utmost security on all your payment details.

Are there any hidden charges when I make an order on Isabibuy?

There are no hidden charges when you buy any item from Isabibuy. The order amount is inclusive of all taxes and shipping fees. The amount for the item will be stated on the parcel and the invoice. If you have further concerns on your order, kindly contact us at Customer Service Unit.

What steps has Isabibuy taken to prevent card fraud?

isabibuy ensures that its online platform is effectively secured. However, we do our best to monitor activities on our platform to mitigate issues relating to fraud or theft.

Why was my Credit/Debit Card declined?

For successful payment through debit/credit card, ensure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Contact your bank to help you verify these details.

Is it possible for me to use two methods of payment when ordering online?

No. Only one payment method is possible for any order per time.

Are all products on Isabibuy genuine?

Yes. All products listed on our website are 100% genuine and original. We also pay diligence to ensure that all our vendors sell only genuine products on our platform. If you have concerns about our product please let us know, by contacting our customer service unit.

Are all products on Isabibuy new?

Yes, isabibuy only offers 100% new products. Contact us, if you notice otherwise.

How can I find the product I need on Isabibuy?

When you click on any of the categories all the listed product on it will highlight. You can then check to see for what you need Or if you are certain of what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden charges if I make an order?

No. There are no hidden charges when you make an order.

How do I know if a product comes with warranty?

Warranty period are always displayed to the right of Seller name.  If you have further questions, please contact our Customer Service on +2348185235195 or contact us here.

How can I claim warranty for my product?

Warranty for your product can be claimed if you are able to present your product and the warranty card at an authorized service center of the Seller. Contact our Customer Service at +2348185235195 or contact us so we can help out. Take note: All sellers have different warranties for their products.

How do I report a breach of my Intellectual Property Right?

If you think that your Intellectual Property Right may have been breached by anyone send us an email and we will respond timely.

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