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Help & Information

Welcome to our Help & Information page.
 ISABIBUY EXPRESSSTANDARD SHIPPINGSHIPPED FROM OVERSEASE
All lagos Cities1 Business Days 2-4 Business Days 12 Business Days
Ibadan, Abuja, Abeokuta, port Harcourt2 Business Days3-5 Business Days13 Business Days
All Other Cities5 Business Days3-8 Business Days16 Business Days

Standard Delivery

Isabibuy works with best practice to ensure secure and efficient delivery of products to the designated locations of its numerous customers within Nigeria. Isabibuy does not deliver goods outside of Nigeria in the time being. However ordered goods from countries away from Nigeria will be delivered if the designated location is within Nigeria.

Isabibuy delivery time falls within Mondays – Fridays, except in varying situations, otherwise weekends are excluded.

CUSTOMER’S PREFERENCES

The choices of how customers receive their products are often decided by the customers themselves. Customers can either decide to pick up their products from selected drop off stations or request for a home / office delivery. Isabibuy delivery works best on either ways.

STATION POINTS: Customers choosing Pick-Up at station points must ensure his/her products are signed-off and collected within 7 working days from the order date. Pick-Up time is between the hours of 9:00am – 5:00pm. Failure to pick up the items will lead to its cancellation.

HOME / OFFICE DELIVERY:

Customers choosing a home/office delivery would receive their goods within 3 – 5 days from the order date. Customers can expect their goods delivered from the hours 8:00am – 6:00pm week days. If otherwise, it will be dully communicated to parties involved.

LOCAL DELIVERY

A delivery within state of our base is what we refer to as local delivery. This will take just a day for the delivery to be completed. However, in an occasion, where due to time factor, distance, unforeseen occurrences, it becomes difficult to deliver at the due date, communications will be made to parties involved.

NATIONWIDE DELIVERY

These are deliveries outside our base locations. Depending on the state, the delivery date and time will be adequately communicated to the buyer or customer.

COST IMPLICATIONS

Apart from the cost of the product as indicated on isabibuy.com.ng, no extra cost is incurred. However, delivery charge will be communicated to the customer, based on its location of delivery.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We have taken into COGNIZANCE the VALUE reposed on US by our users and have thus set for ourselves STANDARD BEST practices to ensure SECURED transactions and the PRIVACY of our user’s data. This policy as such COVERS for how we gather, store and use information, divulge, and disseminate users’ personal information. We ENCOURAGE you to take out some time to READ and UNDERSTAND our policy and do well to inform us if there are questions or issues you may want to clarify.

Kindly note that Isabibuy reserves the right to edit or modify its privacy policy without any prior notice to you or to a third party.

By using isabibuy.com.ng, you CONSENT to its policy practices described HEREIN and as AMENDED.

POLICY OUTLINE

  1. Users’ personal information collection
  2. What isabibuy does with Users’ personal information
  3. Identifiable tools – cookies
  4. Authentication of shared information
  5. Safety measures on Users’ personal information
  6. Users’ option and rights
  7. More enquiries.
  1. Users’ Personal Information Collection

When you browse and use isabibuy website, we collect information which you transmit to us during your account set-up, such as name, email address, phone numbers, etc. At other times when you place an order, you will be asked to first register and at such times information which you provide are collected and stored for future purposes which includes but are not limited to sending you notification emails, adverts or offers relating to your personal interests whenever you browse through isabibuy.com.ng. 

  1. What Isabibuy does with Users’ Personal Information

First, all information collected from our users are intended to serve their individual interest and for us it being useful as resource data for research analysis, Product development, sales, update and management of users’ data, and to improve on our customer services. Through the information we receive we are able to process customer’s orders, handle payment fees, enhance our communications with customers about their orders or introducing them to new products /services and promo offers. We can also manage customer’s accounts, detect and prevent any illegal dealings or fraudulent acts on our website which may be injurious to a third party and to isabibuy’s marketplace.

Simply by filling out an order form, or registering with isabibuy, you have agreed to receive emails, SMS, notifications and promotional adverts from isabibuy. You are free to unsubscribe from our promotional emails or from our database at anytime you deem it necessary through a link which will be provided to you at the base of each email you receive.

 

  1. Exceptional Tools – Cookies

Cookies are often small text files placed on your computer by a web server. Isabibuy uses cookies to identify your computer browsers, so that personal registration data like your name, your address, the contents of a shopping cart are effectively transmitted and stored at our database. Through the cookies the web server can keep track of your movements within the site, help you resume where you left off, remember your registered login, preferences, and other specialized functions. The data collected are used for statistic purposes and the tailor of our website to suite varying needs of users and in helping them navigate through our website with ease and flexibility. Our cookies are virus free and does not impose any threat whatsoever to the privacy of our users.

  1. Authentication of Shared Information

Since the information we receive was provided by you at the time of you registering on isabibuy or creating an account, you are sole responsible for such information transmission. You therefore assert and agree that the information provided to us are your rightful personal information, and that the content is not false or violates the rights of a third party neither does it breach our policies.

We reserve the right to use and share users’ personal information with third parties in order enhance business development processes, create new products or to help detect and prevent issues relating to theft, illicit acts, abuse and misuse of our services.

Users’ personal information may also be disclosed to law enforcement agencies on demand having being convinced that such disclosure is essential to respond to court orders and legal processes.

  1. Safety Measure on Users’ Personal Information

We have put in place necessary safety precautions to avoid the loss, exploitation and alteration of the information provided. Users can be rest assured that the information provided are secured against unauthorized access. We would not be responsible for any loss or breach of your personal data due to any failure on your part in ensuring the security of the information which you transmit to us and as such we recommend the use of a secure server. 

  1. Users’ Option and Rights

At any time you have the right to request for the update or correction of your personal information on your account if necessary, or to stop the processing of your personal information.

Users are automatically subscribed to our database usually at the time of registration or when placing an order, this allows us send notifications to their emails or processes for completing an order. Users are allowed to unsubscribe from receiving mails, sms, notifications, or promotional offers from us whenever they choose to.

  1. More Enquiries

For further enquiries please contact us at help@isabibuy.com.ng

 

Introduction

Welcome to isabibuy.com.ng.

Herein are terms and conditions applicable to the use of isabibuy.com.ng (hereinafter referred to as the “Site”). All operations, tools, divisions and affiliates are thus subject to the governing of the terms and conditions of the Site.

All transactions done on the Site are subject to its governing policy. When you use or transact in the Site, you have chosen to be govern by its laid down policies applicable to your transaction, wherein these terms and conditions are binding on you. Under this terms and condition, “You” shall mean any natural or legal person who has consented to be a member (hereinafter referred to as the “User”) of the Site by providing registration information as required by the Site, during your registration process as a User.

The Site however reserves the right, to alter, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time. The amendment of the terms and conditions will be posted on the Site with any prior notice to third party, affiliate or user. Kindly review these terms and conditions periodically for updates. Your continued use of the Site after is being amended will imply that you have given your consent to the changes.

WE IMPLORE YOU TO READ CAREFULLY THESE TERMS AND CONDITIONS AS YOUR USE OF THE SITE INDICATE YOUR AGREEMENT TO BE BOUND BY ITS POLICIES.

Qualification for Use of the Site (User’s Eligibility)

The use of isabibuy.com.ng is permitted only for persons or group of individuals who under the Law of the Federal Republic of Nigeria are matured or has attained the age of Responsibility and thus be bound by the terms of this agreement. Anyone below the age of 18 is not permitted to use the Site, except if guided by a legal personnel, parent or guardian who have been registered as a User of the Site.

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

 

Minors Are Disqualified

If you are a minor (less than 18years of age) you agree with us on the basis of this terms and conditions, that you are not allowed access to this website and that we reserve the right to disqualify you from using the Site without prior notice to you or to a third party.

Age Of Responsibility

Only those who have attained the age of responsibility are given a non-revocable, transferable and non-exclusive permit to the use of the Site, in line with our agreed terms and conditions. Except in situations where you do not wish to be subject to these terms and conditions should you refrain yourself from the use of the Site. Should you consent to the use of this Site in line with its terms and conditions, you do so at your own discretion and as such any breach of these Terms and Conditions of Use shall result in the immediate termination of the permit granted you without prior notice to you. Should we also resolve at our sole discretion that you were or are in breach of any of these terms and conditions, we reserve the right to deny you full access to the isabibuy.com.ng website and its contents and do so without prejudice to any available remedies at law or else where necessary.

Your Account and Regulations

Using the Site requires that you first register. You are consequently expected to provide accurate and current information about yourself and to update such information whenever there is need for such. You shall be solely responsible for ensuring the confidentiality of your Account details, such as your user ID, Password, PIN (Personal Identification Number), and other entry credentials which may be required of you. You therefore agree to manage your account and to take responsibility for all such activities that occurs in your account.

Moreover, the Site shall not be held responsible or accountable, directly or indirectly, in any way for whatsoever loss or damage incurred as a result of, or in connection with, your failure to comply with these regulations.

Your Submissions

When you post comments, reviews, questions, requests, suggestions, graphics, motion-graphics, photographs, videos, audios, and creative works (collectively referred to as “Submissions”) to the Site, you automatically lose your right to lay claim to any of such submissions. Your submissions at this stage now become the exclusive property of isabibuy.com.ng.

You also grant us the full prerogative to use whatever name or appellation submitted in–line with your postings whenever we deem fit without prior notice to you or to a third party. You shall not use a fake e-mail address, pretend to be someone else or otherwise deceive us or third parties as to the source of your submissions.

Furthermore, no part of these submissions or information exclusive to isabibuy may be copied, re-published, translated or transferred in any way by whatsoever media for any profit intended venture or business purposes without a written consent from isabibuy.com.ng. You therefore agree that you shall not commercialize, modify or transmit any of such information gotten from isabibuy.com.ng.

Electronic Records

As a User, you agree that whenever you use the Site by imputing your data into the system or in sending us emails or short messages to isabibuy.com.ng, that you are communicating with us through electronic records and that you also agree to receive from us communications through electronic means. We may communicate with you by email or by such other means of communication, electronic or otherwise. You reserve the right to Opt-out from receiving emails from us or can request us to remove your information from our database. Kindly contact us at the customer service unit, if you would like us to effect any changes on your personal information or to remove your data from our database.

Available Information on the Site

You agree that the Site contains information which is transferable and such information which we receive when you submit your content to us is solely for information purposes. We accept that the information submitted to us does not in any way serve as warranty or a guarantee and as such can’t be relied upon. Users are at liberty to express their opinion in their submissions on the Site and we may or may not consent to their individual opinions as expressed on the Site. Vendor’s descriptions and presentation of their products are their exclusive reserve and void of our interference.

We are not liable to the veracity of any claims with reference to the products listed on the site by Vendors neither do we make any representations as to the merchantability of products listed on isabibuy.com.ng and thus repudiate all warranties, however it is express or implied. We shall not be held accountable for any damage which may arise due to any error, omission, interruption, deletion, delay in operation or transmission, computer viruses, communication breakdown and fault in the information, content, materials, software or other services included on or otherwise made accessible through our Website. We are aware and do understand that certain state laws do not permit limitations on implied warranties or limitation of certain damages, these disclaimers may as a result not be appropriate where these laws are applicable.

Accessibility of Website

Part of our main focus is in ensuring ease and convenience when access isabibuy.com.ng every time a user logs in to the website. Necessary tools, expertise are being deployed at all times to make certain that the website runs smoothly void of any interruption whatsoever. You accept then that operational disruption may occur as a result of scheduled maintenance, site improvement, factors external which may be off limits to our control. We reserve the right to discontinue or terminate the use of the site without notifying you or any third parties.

Doing Business Outside

We will not be liable or held responsible for your transactions with affiliates which are linked to the Site. Also “You” are not allowed to create link/s to the isabibuy website without getting a written consent authorizing you to do so.  Isabibuy has the sole prerogative of providing links to third parties, other websites, partnering associates or affiliates, but do refrain itself from interfering in the business dealings of such parties herein now established or in future. Furthermore, we shall not guarantee or provide warranties for any of such transactions or activities, should you choose to deal with third parties as indicated in the terms of this paragraph.

Intellectual Property & Rights

We both agree that all rights included herein but not limited to, contents, graphics, audio, video, photographs, software, music, sound, database,  intellectual property, text files, database, software assemblage, underlying source codes, and how they are arranged shall continually be at all times vested on us or our licensors. It is therefore forbidden to use any of such materials without a written permission from us or our licensor. You agree not to breach this policy terms contained herein or to be found instigating a third party to copy, reproduce, republish, transmit, or commercially utilize such materials and information as contained in this paragraph.

Privacy Protection

We do not take lightly the protection of your personal information, and we do so knowing full well how important this is to you. All information received by us in connection to the use of this Site, have been detailed in full about its use and transmission in our Privacy Policy. Kindly refer to our Privacy Policy on isabibuy.com.ng for more details.

Indemnity

You shall agree to indemnify and hold us, our subsidiaries, directors, affiliates, officers, employees, agents, associate companies and their respective officers, as the case may be, free from any claim or demand, including all reasonable Attorneys’ fees, in connection to your breach of these Terms of Use and User Agreement.

 Applicable Law and Jurisdiction

This sales Agreement shall be governed by and interpreted in line with the Laws in force in the Federal Republic of Nigeria. Parties involved hereby consent to be subject in-line with Arbitration section below, to the jurisdiction of the courts of Nigeria and to waive any objections in relation to choice of venue

 Arbitration

If there are any issues, claim or dispute arising out of or relating to this Agreement, it shall be referred to and finally settled by a confidential binding arbitration before a single arbitrator held in Nigeria in English language to be governed by Nigeria law in pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time. The arbitrator shall be a legally trained person with an experience in information technology in Nigeria and is independent of either party. In spite of the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Termination of Use

Isabibuy may choose to terminate this Agreement or to adjust, discontinue, temporary or permanently revoke all rights granted you under these Terms and Conditions without prior notice to you. Consequent upon termination of this Agreement with you, you shall immediately comply and cease all activities involved in accessing the Site, More so, while other legal and equitable remedies are in binding, we shall immediately rescind all password(s) and account identification once issued to you and refute your continual use of the Site. Termination of this agreement shall not make of any effect the rights and duties of both parties such which shall include but not limited to payment obligations arising before the termination date.

You agree that the isabibuy.com.ng website shall not in any way be liable to you or to someone else or group of persons, as a result of the termination. You are at liberty to discontinue the use of the Site, if for any reason; you are not satisfied with the operations done on it or with any of its policies.

Detachability

If any court or tribunal in Nigeria finds in “part” of this agreement to be invalid or unenforceable, then that part shall be detached from these Terms and Conditions of Use. However this shall not have any effect on the validity and enforceability of other parts highlighted in this Agreement.

Transfer Obligation

It is expressly forbidden to assign any of your rights or obligations under these terms and conditions contained herein to any third party without a written consent from us.

We however reserve the rights to transfer or sub-contract in “Part” or “Whole” of any rights or obligations under this agreement to a third party, without prior notice.

 

Sales Eligibility

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

Formation of Contracts

If you desire to be a Vendor with isabibuy, your first approach would be to discover how we operate and get necessary information about listing your products in isabibuy. Both parties (You & isabibuy) agree that creating an account does not constitute an approval for becoming a vendor. You are only approved as a Vendor once you have confirmed your approval email which will be sent to your inbox through the email address you submitted. Once this is done, you can start listing your products in the isabibuy website.

At other instances where the buyer places an order from the Site, checking out of the site, with or without payment does not mean the offer for sale has been approved. Offer for sale can only be approved at the dispatch of the ordered items and you been informed either by email or phone contact about your dispatched order. Before this certain information will be required from you for verification purposes and then once confirmed the product is dispatched. Please be informed that not all orders are approved for varying reasons. Isabibuy reserves the right to cancel any order for reasons which may not be disclosed.

Electronic Communications

Doing business with isabibuy, “You” consent that all documents inform of agreements, notices, approvals, disclosures etc, which are in electronic format that you receive from us, gratifies all legal conditions be it in writing.

Payment and Pricing

Payments can be made via the various channels provided by isabibuy. We work towards ensuring that our prices are right and competitive and the process of payment is hitch free. However, errors are not completely avoided, there will be instances where the price of a product is misquoted, and at such instances we reserve the right to refuse or cancel any order. In a situation where an item has been mispriced and you have ordered for such item, we would call you to provide you with details of your order and its accurate pricing. Otherwise, cancel the order and refund your full payment on the ground that you have already made payment for the item.

Use of Coupons

These are codes which we in the time being issue as exchange for advance payments or as savings credited to you for making an order. Subsequent modifications to the use of coupons will made and the policy effected. This will be communicated to you in due time. Please not that isabibuy reserves the right to withdraw or cancel any coupon issued.

Liability of Parties on the Isabibuy Marketplace

We also operate a marketplace which is open for third-parties to sell their products on our website. None of the products listed on the Isabibuy Marketplace are owned or sold by us, neither are we involved in the actual sale transaction between the buyers and sellers on the Isabibuy Marketplace. The buyer and seller agree that we would be held free from any liability in contract, pre-contract or other representations in tort, for all transactions conducted on the Isabibuy Marketplace.

Delivery

Customers of isabibuy are able to get their products in two main ways, either through door to door delivery or Pick-Up at isabibuy’s designated stations. Efforts by isabibuy are being made continuously to ensure the efficiency of both delivery methods. However, there are situations beyond our control which may arise making it impossible to deliver at the said time, for this reason; you agree not to hold isabibuy liable either in part or in full for any failure in delivery. We make every effort to make certain that your order products are ready for pick-up at the scheduled time or delivered to you right on time at your designated location.

Return & Refund Policy

Isabibuy will always go beyond to guarantee customers satisfaction by always pursuing after excellence in the delivery of its services. By doing business with isabibuy “You” agree to indemnify us, our directors, affiliates, officers, agents and/or employees, free from any claim or demand, including reasonable legal fees in connection to your violation of the Terms and Conditions of this Agreement.

Furthermore, we have documented details of our Return & Refund in the document titled Return & Refund Policy on isabibuy.com.ng. Do well to review these Terms & Conditions periodically for latest updates.

Applicable Law and Jurisdiction

This sales Agreement shall be governed by and interpreted in line with the Laws in force in the Federal Republic of Nigeria. Parties involved hereby consent to be subject in-line with Arbitration section below, to the jurisdiction of the courts of Nigeria and to waive any objections in relation to choice of venue

Arbitration

If there are any issues, claim or dispute arising out of or relating to this Sales Agreement, it shall be referred to and finally settled by a confidential binding arbitration before a single arbitrator held in Nigeria in English language to be governed by Nigeria law in pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time. The arbitrator shall be a legally trained person with an experience in information technology in Nigeria and is independent of either party. In spite of the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Detachability

If any court or tribunal in Nigeria finds in “part” of this agreement to be invalid or unenforceable, then that part shall be detached from these Terms and Conditions of Sale. However this shall not have any effect on the validity and enforceability of other parts highlighted in this Agreement.

Transfer Obligation

It is not allowed to assign any of your rights or obligations under these terms and conditions of sale contained herein to any third party without a written consent from us.

We however reserve the rights to transfer or sub-contract in “Part” or “Whole” of any rights or obligations under this agreement to a third party, without prior notice.

Notice of Copyright Infringement

KINDLY LET US KNOW IN WRITING IF YOUR INTELLECTUAL PROPERTY RIGHTS WAS VIOLATED ON OUR WEBSITE AND WE WILL ACT SWIFTLY TO RETIFY IT.

 

  1. Log in to your account.
  2. Go to My Orders .
    (Here you can see your purchase history.)
  3. Once your order is dispatched, a link will be available which allows
    you to track your delivery from our couriers website.

Still no luck?

Head to our FAQ’s or Delivery Info section.

Alternatively, contact us via email at customer.service@isabibuy.com.ng.
We’ll try to respond within 48 hours.

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