Our Return And Refund Policy Is Easy And Convenient
Once there is a reason for return, contact us immediately on or before 7 days after delivery date. Note that once it is past the 7th day, your refund will not be considered.
There are no extra charges for returning an item. It is completely free.
We guarantee 100% refund for your item including shipping fees, provided it meets with the required condition for return, or if we delivered defected item, wrong item or if you simply changed your mind.
We are committed to customer satisfaction always, hence our goal is in ensuring that customers get value for their spend.
How does our return policy work?
INITIATE A RETURN
Log in to my account and go to your orders and locate the order. Check validity of the return policy. Contact us via our contact form or call us if you have any questions or unsure about anything.
PACK THE ITEM
Pack your item securely, inserting any paperwork. If you don’t have the original product packaging, use a sturdy box and include padding. Attach your return label to the package.
DROP-OFF YOUR ITEM
Return at our pickup stations. Please note that items must be dropped off with the correct paperwork. Check out the FAQs section to see the terms and conditions of acceptance.
At the point where we receive your item/s, we first inspect it to ensure it meets our refund policy standards, once this is ascertained; we process your refund through bank transfer, voucher or your payment choice.